We are always here to help.
We offer a 100% satisfaction guarantee so you can return any item for any reason within 30 days (not including custom products) that you purchase from us as long as you follow our guidelines listed below.
We are so confident with the quality of our products that we allow you to open your packaging and fully inspect them to make sure that you are completely satisfied with your purchase before you decide if you want to keep your hair product.
if there is any hair problem, please make sure to contact us with email or call us at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( not cut ), original curl pattern(undispersed ). The hair products must remain in their original, brand new condition. We have various ways to determine if the hair products have been worn, and if this is the case, they will have to be returned to you without a refund or exchange service.
Here are some FAQ in regards to our return policy:
1.What is the return period?
2.Can Ama Hair products be returned if opened?
3.Do I have to pay for the shipping of my return?
4.May I return my Ama Hair products without contacting you?
5.When will I receive my refund?
6.How may I contact you?
1.WHAT IS THE RETURN PERIOD?
We accept hair products within 30 days of the date that you receive your hair products.
2.CAN AMA HAIR BE RETURNED IF OPENED?
Unlike many other hair products suppliers, we do allow returns of opened packages. However, we will not accept the return or exchange of any hair products that have been worn, washed, used, lace cut damaged in any way. Also, if any hair styling or caring products (e.g. hair spray, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange or refund.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, Buyer pay the shipping back cost for Non-Quality problem, such as buyer want to change to other length, want to change to other hair texture, the buyer don't like the hair when they receive the package… These situations all need buyer pay the return shipping fee, while if there is any quality issue exists, Ama hair will take the cost of return shipping.
4.MAY I RETURN MY AMA HAIR PRODUCT?
There is no doubt that you must contact us prior to sending the hair back, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company, order value and shipping back tracking number from you. Please note, for exchange or return that without contacting us, it cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were brand new. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6.HOW MAY I CONTACT YOU?
You may contact us by e-mail at Service@amahair.com or called us by phone 86 185 3902 2525. The Ama Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
Reserved Rights Regarding Returns:
We reserves the rights to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1. An irregular or excessive returns history;
2. An returns history involving worn, altered, laundered, damaged, or missing items;
3. The product has been used/wore/cut lace, or it's not in brand new condition;
4. Potential fraudulent or criminal activity.
5. The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
Returning Address: (You need to contact us prior to send back the product)
1. (Recommend) US address:
Address：6100 Skyline Dr Suite H, Houston TX, United States
2. Another Address: 7th Floor, Block A, Zhong ao xin tian, Tianbao Road, Weidu District, Xuchang, Henan, China.
If you have any question, please feel free to email us (email@example.com) or called us by phone：+86 185 3902 2525.
Here are some FAQ in regards to our exchange policy:
1.What is the exchange period?
2.Can Ama hair be exchanged if opened?
3.Do I have to pay for the shipping of my exchange?
4.May I return my Ama Hair products without contacting you ?
5.When will I receive my exchange?
6.How may I contact you?
1.WHAT IS THE EXCHANGE PERIOD?
The hair products will be allowed to exchange within 30 days of the date that you receive your hair products.
2.CAN AMA HAIR BE EXCHANGED IF OPENED?
Unlike many other hair products suppliers, we do allow exchange of opened packages. However, we will not accept the exchange of any hair products that have been worn, washed, used, lace cut damaged in any way. Also, if any hair styling or caring products (e.g. hair spray, dye, conditioner, etc.) are placed on them or if they are styled or heat-treated in any way, they will not qualify for an exchange or refund.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
A: If you want to exchange an item without any quality problem for exchange 30 days from the date that you receive your hair products,(please make sure the return good not damaged not used) please send an email to this email address with your order number details: Service@amahair.com.
We will offer you the return address, and you are supposed to pay the shipping fee and the price difference. We recommend that you send your return package with a tracking option, because Ama Hair will not be responsible for lost packages. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
B: If the item you received has any quality problem, such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the hair problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4.MAY I EXCHANGE MY AMA HAIR PRODUCTS WITHOUT CONTACTING YOU ?
There is no doubt that you must contact us prior to sending your hair back, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company and order value and shipping back tracking number from you.Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY EXCHANGE?
We will arrange the new order delivery once we have received, and confirmed that the returned hair products is in original condition. All customers must contact us after sending the package back and provide us with the tracking information, in order to place the order for your exchange. It takes 1-3 business days to process all orders from the moment we place it in our system. Please use the USPS/Postal Office international delivery company, and do as we suggest.
6.HOW MAY I CONTACT YOU?
You may contact us by e-mail at Service@amahair.com or called us by phone number +86 180 3990 5568. We always guarantee a response within 24 hours and will be happy to help you!
1.PURCHASED BUT NOT SHIPPED (CANCELLATION)
1.Your order canceled within 2 hours would full refund, out of stock order would full refund.
2.In stock order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.
3.Order you agreed to customized can’t be canceled.
2.PRODUCT HAS BEEN DELIVERED (UNUSED)
Within 30 days of receipt of your order, you may return the unused product(s). To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Customers are responsible for return shipping costs.
The customer must email to Service@amahair.com for a return authorization prior to sending any product back, or the refund will not be issued. The customer will have to pay the shipping to get the item returned. If your return passes our inspection, you may receive an exchange or a refund. The returning address are accessible by contacting service team Service@amahair.com to get. Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 1-3 working day
4.LATE OR MISSING REFUNDS.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some days before your refund is officially posted. Next, contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Service@amahair.com.
5.SHIPPING DAMAGE CLAIMS
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at Service@amahair.com Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.